Privacy Policy

Direct Waste Services ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Direct Waste Services, owned by Mark Willard, operates from 41a, St. Lukes Road, Tunbridge Wells, Kent, TN4 9JH and Ashdown House West, Poundgate, Crowborough, East Sussex, TN6 3TA. For any privacy queries, contact us at Markwillard69@yahoo.co.uk or call 01892 663 553.

Information We Collect

When you contact us by phone, WhatsApp, email or our website contact form, we may collect your name, phone number, email address, property address or postcode, and details of the clearance work you require. We collect only the information needed to provide you with a quote and carry out our services.

How We Use Your Information

We use your information to respond to enquiries, provide quotes, schedule and carry out waste clearance work, issue invoices and maintain records required by law, including waste transfer documentation under our Environmental Agency licence CBDU127111. We do not sell or share your personal data with third parties for marketing purposes.

Legal Basis

We process your data on the basis of contract performance (providing our services), legitimate interests (responding to enquiries and running our business), and legal obligation (waste carrier record-keeping requirements).

Data Retention

We keep enquiry and customer records only as long as necessary for the purposes above and to meet legal requirements. Waste transfer notes are retained for the statutory period. Enquiry data submitted via our website contact form is held for 12 months, after which it is deleted.

Your Rights

Under UK GDPR you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, contact us at Markwillard69@yahoo.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

International Data Transfers

With your consent, we use analytics tools including Google Analytics and Microsoft Clarity, which may transfer data to servers in the United States. These transfers are safeguarded under the UK-US Data Bridge, which provides equivalent protections to UK GDPR. You can withdraw consent at any time using the Cookie Settings link in our website footer.

Cookies & Analytics

Our website uses cookies for basic functionality and, with your consent, analytics to help us understand how visitors use the site. See our Cookie Policy for full details.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.